IMPORTANT INFORMATION ABOUT YOUR BOOKING

ROOM ALLOCATION
All images are from actual property and they are for illustration purpose. Allocated rooms and spaces may vary. You will be assigned any of the rooms/bed shown in the booking page. Viva Ireland is committed to providing the same standard of what you see in the booking page to ensure their guests with the best available premises during their stay. No change of room is allowed without Viva Ireland permission. Should you have specific requests, please contact us.

ACCESS TO PROPERTY
Check in starts from 2:00pm & check out on your day of departure before 11:00am.
Guest access is via secure key safe. You will be sent your unique entry code by email a week before check-in date.
Every room gets cleaned up by professional cleaners before your arrival.
Linen is provided in the rooms however towels are not. Make sure you bring your own towels.
Complimentary toiletries will be provided at arrival.

MEALS
This is a self-catering accommodation. Meals are not included. You can store food and use the kitchen at your convenience.

CLEANINGS
The cleaning fee includes the cleaning of your room with fresh linen before arrival. Regular cleanings are carried out by our staff to common areas only. It is responsibility of all guests to maintain an acceptable status of order and cleanliness at anytime.

UTILITY BILLS
Rental amount includes the supply of electricity, water, gas, waste collection and Wi-Fi. Consumption must not exceed a fair usage policy.

HEATING
The property is heated by efficient gas central heating throughout. We set the thermostats with times, depending on the seasonality to make sure it's comfortable.

PETS
We love puppies and other animals but they are not allowed in our properties. Some guests have pet allergy.

Guests:
Guests are allowed prior Viva Ireland approval for a maximum of 3 nights.

Smoking:
We have a strict no smoking policy, A substantial deep cleaning charge will be payable plus any damages to furnishings must be paid for.

WiFi
We have excellent WiFi throughout the property. The code for the Wifi is located at the property upon arrival.

Laundry
Washing machine is available at the property for a €1/h fee. Tumble dryer is available is some properties only.

Personal Safety and Belongings
Rental amount does not include insurance against personal injury inside premises, loss or damage to personal effects howsoever arising at the accommodation. To cover any risks, we strongly recommend buying your own travel insurance.

Payment:
€100 deposit payment is required to complete of booking. The deposit is fully refundable within 7 days after leaving the accommodation based check-out procedure completion.
The rental amount will be charged at your arrival in Ireland. Booking longer than 4 weeks can be split in regular instalments.

General Rules

No parties
No noise or disturbance between 10pm and 8am
No smoking inside: €50 fine and eviction
You cannot change room or bed without Viva Ireland approval: €50.00 fine
You are not allowed to sublet your bed
Utility bills are subjected to fair usage policy: do not abuse
Visitors not allowed without Viva Ireland approval: €50.00 fine
Viva Ireland is not responsible for belongings that are not safely locked
Hanging/sticking items on walls: €20.00
Breakages, loss or damage: the equivalent cost of repairs
Loss/recovery of keys: €20.00 office collection or €30.00 for a call-out. Incomplete check-out: €50.00
Rent delay: €50.00
Pets inside the accommodation: €50.00 and eviction
Code of Conduct: anti-social behavior will result in immediate eviction. Anti-social behavior includes violence, intimidation, coercion, harassment, obstruction, threats and any other behavior that interferes with the peaceful occupation of the property or vicinity

We look forward to welcoming you soon to Viva Ireland accommodation!

CHANGING OR CANCELLING YOUR BOOKING

If you wish to make a change to your booking, please contact us. We will let you know if the change is possible and will send you a confirmation email if the change is accepted.

The cancellation policy is as under:

• Free cancellation within 72 hours after the booking is placed, unless the booking date is equal to or less than 21 days before the check-in date. 
• Up to 21 days to check-in: the guest can cancel up to 21 days before check-in and get a full refund minus the booking fee.
• 21 to 8 days to check-in: bookings cancelled or altered are subject to a fee of €150.00 or 10% of the room rate for the Agent.
• 7 to 2 days to check-in: bookings cancelled or altered are subject to a fee €150.00 or 50% of the room rate for the Agent.
• 48 hours or less to check-in: bookings cancelled or altered are subject to a fee €150.00 or 100% of the room rate for the Agent.
• Change of check-in date can be accepted with a maximum of 2 days from original date. Further changes are subject to the payment of a new booking fee and deposit.
• Once you arrive at the accommodation, all clients can avail of satisfaction guarantee or full refund policy. If the room doesn't meet your expectations, you have 24 hour to inform us to request a change of room or receive 100% refund of rental charge. In this case the deposit of €150 is not refundable.